At Prominence Leather, we aim to ensure customer satisfaction. Our refund and exchange policy are designed to reflect this commitment.

Our refund policy is valid for 40 days from the date of purchase. Unfortunately, if more than 40 days have passed, we cannot offer a refund or exchange.

To qualify for a refund:

• Items must be unused, in their original condition, and include the original packaging.
• Refunds will not be processed for items purchased during sale or clearance periods, whether online or at market stalls.
• Refunds are not applicable for items that are damaged, missing parts, or not in their original condition due to reasons unrelated to Prominence Leather’s actions.

Exchanges can be made within 50 days of the purchase date. Items must be unused, in their original condition, and free from damage or missing parts caused by reasons not attributed to our error.

If you haven’t received a refund after it has been processed, please reach out to us at [email protected] for assistance.

To initiate a return:

1. Please contact us at [email protected] to begin the process.
2. After confirmation, send the item to: 14 Lantana Place, NSW, 2767, Australia.

Important Notes:

• Customers are responsible for shipping costs associated with returns, which are non-refundable.
• For safety, we recommend using a trackable shipping service or purchasing shipping insurance for your returns.

We appreciate your understanding and cooperation in adhering to this policy. Should you have any questions, feel free to contact our customer service team.